Inside Sales Jobs Customer Service Jobs

If you love sales and want to be part of an exciting company with fantastic benefits we have several inside sales jobs for you to consider. Our inside sales jobs combine sales and customer service so our position titles are called Customer Service/Inside Sales Representatives.

What is Inside Sales

Inside sales is simply remote sales.  Whereas outside sales or traditional sales is generally face to face, inside sales is generally over the phone or chat but may require some face to face over the counter. 

The term inside sales came about in the late 1980s.  In the 1980s telemarketing was extremely popular. Inside sales was a term to differentiate telemarketing from more detailed phone-based business-to-business (B2B) and business-to-consumer (B2C) selling practices.

Inside sales can also be referred as virtual sales or cloud sales. Essentially professional sales done remotely,

What is a Customer Service Representative (CSR)

A customer service representatives interacts with customers on behalf of an organization. They help to provide information about products and services and respond to customer concerns.

In our inside sales jobs you'll also act as a customer service representation, also known as a CSR. You'll speak directly to customers and answer any questions they might have to truly find out what they need. Our inside sales representatives manage the counter, answer calls, respond to emails and faxes. The CSR is responsible for meeting established sales quotas.

The CSR/Inside Sales Representative partners with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships.  Work as part of a team to make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services. 

What are the Required Skills for Our Inside Sales CSR Position

We prefer those that have experience but are willing to train the right candidates.  Of course having knowledge of HVAC equipment and our products is preferred but not necessary.   We will provide full product training. 

• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email;
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
  • Developing rapport and effective listening skills
  • Professionalism – patience, poise and tact and ability to deal with high volume customer traffic
• Effective verbal and written skills – must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy and compliance oriented.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to apply good judgement and strong work ethics and integrity on the job and results driven.
• Ability to understand and follow procedures, work instructions and company policies

Inside Sales Customer Service Jobs

We have 3 different levels we hire inside sales for. Of course pay is higher with the more experience you have. All require a high school diploma or GED. 

Job Title	CSR / Inside Sales 1	CSR / Inside Sales 2	CSR / Inside Sales 3
Experience	1 – 3 years of progressive sales experience 2 plus years of customer service experience	3 – 6 years of progressive sales & customer service experience 3 plus years in the HVAC industry	6 plus years of progressive sales and customer service experience 5 plus years in the HVAC industry

Inside Sales Jobs Open Right Now

The following inside sales jobs are open for applicants right now.  Simply click on the city you are interested in for more information about the specific job. 

Jonesboro, AR
Little Rock, AR
East Hartford, CT
Sanford, FL
Fall River, MA
Plainville, MA
Elkridge, MD
Grand Prairie, TX
Louisville, KY
Tomball, TX
Garland, TX
Desoto, TX

To see all of our open positions for inside sales customer service representatives click here. 

To learn more about Daikin and our brand Goodman see the video below.



To see all our current job openings visit https://careers.daikincomfort.com.